Refund policy
Custom Artwork Made Especially For You
At Glimori, every piece is individually handcrafted based on your pet’s photo and created specifically for you.
Because each artwork is personalized and made to order, we are unable to accept returns or exchanges due to change of mind, incorrect size selection, or personal preference after production has started.
We encourage you to carefully review your order details and provide clear pet photos before placing your order.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation within 24 hours
Orders canceled within 24 hours of purchase are eligible for a full refund, provided production has not started.
Cancellation after production begins
Once production has started, materials and labor costs have already been invested. Cancellation requests may be subject to a partial deduction based on the progress of your order.
Once your artwork has been completed or shipped, cancellation is no longer available.
Our Quality Guarantee
Your satisfaction is very important to us.
If your order arrives with a quality issue, we will work with you to find the best solution.
We offer replacement or remake assistance in the following situations:
✓ The item arrives damaged during shipping
✓ The artwork is significantly different from the approved preview
✓ There is a clear manufacturing defect
Preview Before Shipping
Before your custom artwork is shipped, we may provide preview photos of the finished piece.
This allows you to review the details and request reasonable adjustments before delivery.
Once the artwork has been approved and shipped, returns are not accepted unless there is a confirmed quality issue.
How To Request A Replacement
If you believe your order has a quality issue, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the received item
- Photos of the packaging (if damaged)
- A description of the issue
Our team will review your request and provide the best solution.
Please contact:
Damaged Items During Shipping
We carefully package every Glimori creation to protect it during transportation.
If your item arrives damaged:
- Please keep the original packaging.
- Take clear photos of the damaged item and packaging.
- Contact us within 7 days.
We will evaluate the situation and arrange an appropriate solution.
Refunds
Approved refunds will be processed to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items
The following items are not eligible for returns:
- Custom pet artworks made from customer photos
- Personalized products
- Items approved by the customer before shipping
- Products damaged due to improper handling after delivery
Contact Us
If you have any questions regarding returns, refunds, or your custom order, please contact us:
Email: