Shipping policy
Handmade With Care, Delivered With Love
At Glimori, every custom pet artwork is handmade specifically for you. Since each piece is created from your pet’s photo and carefully crafted by our artists, production requires time and attention to detail.
We appreciate your patience while we transform your memories into a unique keepsake.
Production Time
Each Glimori piece is made to order and handcrafted individually.
Production time depends on the product type and design complexity:
- Custom Felt Pet Portraits: 7–14 business days
- Custom Felt Pet Frames: 10–18 business days
- Custom Felt Pet Sculptures: 14–25 business days
- Complex custom designs: May require additional time depending on details and size
Production time begins after your order details and pet photos have been confirmed.
Before shipping, we may provide preview photos of your finished artwork to ensure the details meet your expectations.
Shipping Time
Once your artwork is completed and carefully packaged, it will be shipped with a tracking number provided by email.
Estimated delivery times after dispatch:
United States & Canada
7–15 business days
United Kingdom, Europe & Australia
8–18 business days
Other International Destinations
10–25 business days
Please note that delivery times may vary depending on customs processing, holidays, and local carrier delays.
Shipping Cost
We offer worldwide shipping.
Shipping fees are calculated at checkout based on your location and order details.
Free shipping promotions may be available during selected periods.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information.
Please allow 1–3 business days for tracking updates after dispatch.
If your tracking information has not updated for an extended period, please contact us at:
Packaging
Every Glimori creation is carefully packaged to ensure it arrives safely.
Your artwork will be protected with suitable packaging materials designed to prevent damage during transportation.
Because each piece is handmade and delicate, please handle it with care when unpacking.
Customs & Import Duties
International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations.
Any additional customs charges are the responsibility of the customer.
Address Changes
Please carefully check your shipping information before completing your order.
If you need to update your address, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
We are committed to ensuring your order arrives safely.
If your package arrives damaged, please contact us within 7 days of delivery and provide:
- Order number
- Photos of the damaged packaging
- Photos of the product
We will review the situation and work with you to find the best solution.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email:
support@glimori.com